Blog Archives ~ June 2011

Health Literacy Out Loud Podcast #61: The Importance of Empathy in Health Communication

Leslie Bank is Director of Customer Service at Montefiore Health Care System in Bronx, New York. She is also the co-author of, “I’m Sorry to Hear That…Real Life Responses to Patients’ 101 Most Common Complaints About Health Care.”

In this podcast, she talks with Helen Osborne about:


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