Health Literacy Out Loud Podcast #61: The Importance of Empathy in Health Communication
Posted by MHLPadmin on Jun 29, 2011
Leslie Bank is Director of Customer Service at Montefiore Health Care System in Bronx, New York. She is also the co-author of, “I’m Sorry to Hear That…Real Life Responses to Patients’ 101 Most Common Complaints About Health Care.”
In this podcast, she talks with Helen Osborne about:
- What empathy is and how it helps build trusting healthcare relationships.
- Strategies and suggestions for using empathy in day-to-day practice.
- Stories and examples of empathy in action.
Health Literacy Out Loud is brought to you by Helen Osborne, Health Literacy Consulting. You can find all of Osborne's podcasts at www.healthliteracyoutloud.com/