Leslie Bank is Director of Customer Service at Montefiore Health Care System in Bronx, New York. She is also the co-author of, “I’m Sorry to Hear That…Real Life Responses to Patients’ 101 Most Common Complaints About Health Care.”

In this podcast, she talks with Helen Osborne about:

• What empathy is and how it helps build trusting healthcare relationships.
• Strategies and suggestions for using empathy in day-to-day practice.
• Stories and examples of empathy in action.

Click here to be directed to this podcast

Health Literacy Out Loud is brought to you by Helen Osborne, Health Literacy Consulting.  You can find all of Osborne's podcasts at www.healthliteracyoutloud.com/