Minnesota Health Literacy Partnership Blog

Investing in language and cultural resources

Culture affects many things, including how people approach health care. Minnesota is a diverse state, with more than 100 languages other than English spoken at home2; a variety of urban, suburban and rural cities; and a wide range of family incomes.  This is why investing in language and cultural resources is a key priority of the Minnesota Action Plan to Improve Health Literacy.

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Increase and Improve Patient-Centered Resources

The health care system is complex, and the fragmentation of the industry can lead to confusion for patients as they communicate with agents, insurance companies, health care providers, clinics, employers, pharmacists, care coordinators, and others who are involved with their care.

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Health literacy training is important for people of all ages

Learning how to maintain good health and understand the health care system can – and should – start early in life and continue throughout.

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Streamline processes to improve health literacy

Our health care system is large and fragmented, making it easy for patients to feel lost. Navigating through a variety of health care facilities, providers, rules, and requirements is not only difficult, but also daunting and confusing.

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Celebrating 2018 and looking ahead

As we close out 2018, we’d like to thank you for making this year the best one yet. During the past year we’ve collaborated with many organizations on exciting new activities, giving us the opportunity to share health literacy best practices and resources in new and engaging ways.

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The importance of relevant and accessible health information

When it comes to communication, it’s not just what you say but how you say it.

Health information can be technical and complex, and there can be an over-reliance on written communication. That’s why it’s important for patients and their caregivers to have access to usable information presented in a variety of ways so they can understand diagnoses, make treatment and prevention decisions, and evaluate health risks.

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Health Literacy Month: Tools to help improve health literacy

Health Literacy Month: Tools to help improve health literacy

Each October, health professionals and organizations across the country celebrate Health Literacy Month. It’s a time to remember the importance of health literacy. And for the Minnesota Health Literacy Partnership, it’s also a great time to share ways you and other health professionals can improve health literacy within your organization and community.

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Making health information understandable and jargon-free

Nearly 90% of Americans have difficulty using everyday health information that is routinely available. That makes it harder for patients to understand their options and make responsible, well-informed health decisions.

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Health Literacy Out Loud #64: Chronic Engagement: Habits That Support Good Health

(Reposted with permission)

Jan Berger, MD, MJ, is the Chief Medical Officer at Silverlink Communications. She leads Silverlink’s population health initiatives in areas such as adherence, clinical messaging, engagement and health behavior change. Dr. Berger also is active on numerous national committees on quality and is the Editor in Chief of the American Journal of Pharmacy Benefit.  In all these roles, Dr. Berger is passionate that communications can significantly improve health outcomes.

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Health Literacy Out Loud Podcast #61: The Importance of Empathy in Health Communication

Leslie Bank is Director of Customer Service at Montefiore Health Care System in Bronx, New York. She is also the co-author of, “I’m Sorry to Hear That…Real Life Responses to Patients’ 101 Most Common Complaints About Health Care.”

In this podcast, she talks with Helen Osborne about:

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